Manager, Process Management

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Manager, Process Management The Process Manager will join the Resiliency and Recovery Governance practice focused on risk management and governance, operational scheduling and execution, executive and team communications.  The role will be expected to work closely with both business and technical teams to ensure that both day-to-day and strategic expectations are being met.  The successful candidate has a crucial mix of technical aptitude, risk awareness, continuity planning experience, project/program management, data analysis, communication proficiency, and attention to detail. Responsibilities:          Support for Resiliency Steering Committee functions and activities (communications, deck creation/presentations, data analysis, investment tracking, and follow-up)          Develop and maintain strong, positive relationships with IT leadership, platform owners/managers, application/support teams, and other stakeholders to clearly understand and help them with fulfilling on their expectations          Effectively work with business and technical risk offices and second-line groups to track and report on residual resiliency-based risk through systems of record          Publish current Resiliency Management branding, status, and direction on internal websites          Work with audit process to ensure holistic, accurate and timely responses          Ability to clearly define the business case and requirements for proposed projects or improvement efforts and validate their opportunity, scope, and importance          Ability to work from a strategic focus and align tactical work to upper level strategy          Ability to develop, maintain, and follow established standards for process artifacts within projects or improvement efforts          Ability to gather, collect, organize, prioritize, conduct statistical analysis, and present data supporting projects or improvement efforts          Perform quality control reviews on deliverables and artifacts          Ability to manage and participate in written and oral communications to a broad audience including Senior IT Leadership Basic Qualifications:          Bachelor's Degree or Military experience          At least 5+ years of IT or Business Continuity experience          At least 1+ years of experience in a Program Office or Leadership capacity managing projects          At least 1+ years of experience with Risk Management, Resiliency Management, or Disaster Recovery Preferred Qualifications:          1+ years of experience in leading cross-divisional or cross-departmental teams          3+ years of experience working in an Agile environment          Lean Six Sigma Green or Black Belt Certification          ABCP, CBCP, PMP or Agile Certification R61582
Salary Range: NA
Minimum Qualification
5 - 7 years

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