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Technical Writer / Documentation Manager

7900 Westpark Drive (12131), United States of America, Tysons, Virginia
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Technical Writer / Documentation Manager
Cloud Products Technical Writer - Manager
Capital One is the only founder-led Top 10 bank in the US. We are striving to Change Banking for Good and we are transforming how people interact with their money. We offer industry-leading financial products and services that are central to how more than 65 million people live every day.
EvolveIT is a core Shared Technology business within Capital One, responsible for driving our ability to rapidly migrate to the Cloud at scale. We are looking for an experienced Technical Writer to proactively create fresh, new, accurate content for our internal Cloud Products.
The right candidate will be embedded in an agile engineering team and work alongside the engineers, delivering on a sprint by sprint basis. Tech Writers work closely with Product Management and Engineering to ensure accurate product documentation and delivery expectations, as well as support Designers and other Tech Writers, in research intended to improve our documentation practice.
General Responsibilities
Review documentation for consistency across processes through application of standards and style guides
Continue to challenge our standards and templates, plus the rigor with which our documentation is written against these standards
Edit, standardize, or revise material prepared by other writers or personnel
Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
Work as an integral part of an agile development team to research, plan, and produce content for a wide range of audiences, with a primary focus on developers, to meet the evolving needs of these users
Conduct in-depth interviews with subject matter experts to fully understand the Cloud product or service
Collaborate with agile engineers on a daily basis to ensure documentation is kept up-to-date
Rely upon metrics and other forms of data to understand the variation in utility of the content, and identify areas in need of review
Ensure all material is updated when new features or iterations of a software are implemented
Maintain and continuously update content management system(s) of documentation
Participate in Agile and Lean methods with numerous teams to establish routines that guarantee positive results of iterative materials
Basic Qualifications:
Bachelor's degree or military experience
At least 3 years of experience documenting Cloud software products
At least 2 years of experience working in an Agile environment with JIRA
Preferred Qualifications:
Master's degree, preferably in either journalism or another field in the Humanities
At least 2 years of experience documenting materials in a regulated industry
At least 2 years of experience with a Content Management Framework
At least 2 years of experience with Markdown
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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