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Renewal Manager, Hospitality Cloud

Job Description

What You Will Be Doing

  • Leveraging a renewal framework, you will primarily focus on closing contract renewals among Cvent s streamlined customers
  • Present products and services information to all accounts
  • Build rapport with customers via phone conversations and online presentations
  • Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
  • Set aggressive goals for annual revenue achievement against each account
  • Accurately forecast sales opportunities via pipeline report
  • Monitor and report renewal activity within the CRM system
  • Handle customer renewals to prevent contractual gaps
  • Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
  • Perform other duties as assigned

What You Need for this Position

  • Bachelor s degree is required (strong academic performance is desired)
  • At least 3 years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed)
  • History of exceeding sales goals is highly desired
  • Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
  • This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services
  • Experience selling or managing accounts in SaaS/technology/hospitality space a plus
  • Experience working in the Event Management industry a plus


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