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Desktop support technician

For immediate consideration e mail your resume to Kathryn.serrano@rht.com Desktop Technician who will be responsible for providing software, hardware and AV support to employees in our Washington, DC office. This position is based in Washington, D.C., and the IT Technician reports to the IT Operations Technical Support Manager. RESPONSIBILITIES: Provide desktop support with trouble-shooting computer and printer issues related to hardware, software and connectivity in a Windows 7/8/10, Mac OS, Active Directory, Microsoft Office , and Office 365 environment. Assist users with day to day support requests with computers, mobile devices, software installations, conference rooms, conference calls, etc. Work closely with the Facilities department on all shared responsibilities such as conference room audio?visual equipment and multi?function printers. Prepare computers for deployment to end?users, including configuration and set?up. Load required software, operating systems and components. Deliver, set up systems and assist users with login and personalization. Monitor managed services provider help desk system to ensure timely and accurate support. Follow up on requests needing onsite support. Conduct orientations and trainings for employees to effectively use IT services. For immediate consideration e mail your resume to Kathryn.serrano@rht.com QUALIFICATIONS: Associate degree in Computer Science or Information Technology or equivalent experience. General knowledge of Information Technology concepts and procedures Minimum 1 year experience supporting employees on a corporate network Must have fundamentals of Windows/Mac operating systems Must have experience with the Microsoft Office suite for PC and Mac Must have strong organizational skills and multi?tasking capabilities, excellent communication skills and demonstrated time management skills. For immediate consideration e mail your resume to Kathryn.serrano@rht.com Job Requirements QUALIFICATIONS: Associate degree in Computer Science or Information Technology or equivalent experience. General knowledge of Information Technology concepts and procedures Minimum 1 year experience supporting employees on a corporate network Must have fundamentals of Windows/Mac operating systems Must have experience with the Microsoft Office suite for PC and Mac Must have strong organizational skills and multi?tasking capabilities, excellent communication skills and demonstrated time management skills.

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