Professional Services Program Manager

Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer's businesses goals, including driving product enhancements to data analyses
Consult with customers on best practices in customer experience management
Leverage the latest Medallia Experience Cloud's tools, features and functionality to your customer's needs
Develop and manage project plans while driving the internal coordination and execution of tasks across teams
Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions
About You:
Are relentlessly customer-oriented and have an innate understanding of the tenets of good client service
Bring 5-8 years experience, with prior role(s) in consulting, account or project management, and/or software delivery in a business-to-business environment
Have a track record of success in building relationships at multiple levels of a client's organization - from day-to-day project managers to senior stakeholders
Are comfortable under pressure and in uncertain situations and are adept at creative problem solving, setting and maintaining appropriate expectations, and communicating complex concepts
Have a drive for excellent work that fuels your passion to deliver only the highest quality outcomes in a fast-paced, high-volume environment
Embrace opportunities to learn new technical concepts and have a passion for software/IT
Are psyched to join a company at a thrilling stage of growth, with an exceptional customer list and an impressive set of investors!
Are able to travel up to 25%
Education: BA/BS and penchant for technical concepts. Advanced degree a plus.
Nice to Have:
Have experience directly working in one of the following industries: Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail
At Medallia, we don't just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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