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SAP Concur Customer Engagement Executive (Revenue Enabling) Job

Requisition ID: 176977
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device ‚€“ SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Job Title: SAP Concur Customer Engagement Executive


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Description:


As a Customer Engagement Executive, you will be responsible for developing high-trust relationships with SAP Concur's Federal Government customers. This is a strategic role working with our customers and serves as the partner and advocate for named accounts to ensure the highest levels of on-going retention, satisfaction, and opportunity development are realized.


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Who you are:


Customer Engagement



  • Focused on establishing, maintaining and growing broad and deep relationships within each customer account, driving a successful Client Lifecycle Management strategy

  • Understand various levels of customer organization (C-Level, System Admin/User, Finance, HR, IT, etc.)

  • Advocate for and become voice of the customer within SAP Concur; understand competitive threats and utilize proper escalation channels to help customer during times of need

  • Develop trusting and deep relationship with multiple stake-holders

  • Facilitate executive meetings that measure progress and business impact

  • Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions


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Value Delivery



  • Driven to Make Value Visible to our customers

  • Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur

  • Anticipate, identify and meet your customers' needs

  • Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer

  • Retain current revenue footprint and look for expansion opportunities

  • Possess commercial experience developing account management plans

  • Establish success metrics, annual goals and key objectives with the customer

  • Ensure account management functions, such as delivery of key reports, status calls, and executive reviews, are prepared and presented in a professional and high quality manner


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Team Player



  • Successful experience managing a portfolio of clients consisting of large enterprise companies with a high-level of complexity, focus and intensity

  • Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented

  • Motivate and mobilize customers and cross functional partners through diplomatic collaboration and unambiguous communication

  • Know how to get things done through formal channels and informal networks

  • Thrive in an entrepreneurial and fast paced and evolving environment ¬ 


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  • 3 - 5 years of Customer Success, Account Management or Sales experience.

  • B.S. or B.A. required¬ 

  • Ability to pass a background check


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SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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